At Kantvam by Pallavi, we strive to ensure customer satisfaction with our clothing collections. If you are not completely satisfied with your purchase, we offer a return and refund policy subject to the terms outlined below.
1. Return Eligibility
You may return a product if:
The item is in unused, unworn, and unwashed condition with original tags and packaging intact.
The return request is initiated within [X] days of delivery.
The item received is defective, damaged, or incorrect.
Customized or made-to-order items are not eligible for return unless defective.
2. Return Process
To initiate a return, follow these steps:
Contact our customer support at [your email/contact] with your order details and reason for return.
Our team will review your request and provide return instructions.
Ship the product back to our designated return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Once we receive and inspect the product, we will process your return.
3. Refund Policy
Refunds are issued only after the returned item is received and inspected.
If approved, the refund will be processed within [X] business days to the original payment method.
Shipping fees are non-refundable, except in cases of defective or incorrect items.
If you paid via COD (Cash on Delivery), the refund will be issued as store credit or to a bank account (as per policy).
4. Exchange Policy
We allow exchanges for different sizes or colors of the same product, subject to availability.
If the requested item is unavailable, a refund or store credit will be provided.
5. Non-Returnable Items
Certain items cannot be returned or refunded, including:
Customized or personalized products.
Items marked as Final Sale.
Innerwear, accessories, and gift cards.
6. Damaged or Defective Products
If you receive a defective or damaged product, notify us within [X] days with images of the issue.
We will arrange a replacement or offer a full refund based on the case.
7. Contact Information
For any return or refund inquiries, please contact us at:
📧 Email: kantvam2024@gmail.com
📞 Phone: 8872844431
