Return & Refund Policy
At Kantvam by Pallavi Mehra, we aim to provide you with high-quality, hand-painted, and carefully crafted products. However, if you encounter any issues with your order, our return and refund policy is designed to help resolve the situation smoothly.
1. Eligibility for Returns
- We accept returns only if the product has a manufacturing defect.
- To qualify for a return, you must provide a video of the unpacking process clearly showing the defect in the product.
- Returns must be initiated within 7 days of receiving the order. Once the return is approved, return process will be completed within 7 to 14 working days
2. Condition of Items
- The item must be returned in its original condition, unused and undamaged, with all original tags and packaging.
3. How to Initiate a Return
- To start the return process, email us at Kavirmehra2006@gmail.com with:
- Your order number
- The unpacking video showing the defect
- A brief description of the issue
We will respond within 1-2 business days to guide you through the next steps.
4. Return Shipping Costs
- Neither the customer nor Kantvam will bear the return shipping costs. We will work together to resolve the issue in a customer-friendly manner.
5. Refund Process
- Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 3 to 5 business days from the date of confirmation.
- The refund will be issued via the original payment method used during purchase.
6. Non-Returnable Items
Please note, due to the unique and handcrafted nature of our products, we do not accept returns for the following:
- If you do not provide a unpacking video then the product won’t be exchanged or returned.
- Items without a manufacturing defect.
- Items that have been used, altered, or damaged after delivery.
7. Exchanges
We do not offer direct exchanges. If you need a different size or item, please return your product for a refund and place a new order.
8. Contact Information
For further assistance, feel free to reach out to us at:
- Email: Kavirmehra2006@gmail.com
